Policies

Policy Notification

I appreciate that you’ve chosen Serenity Massage & Bodywork by Angela for your massage and bodywork needs. To provide the best service possible to my clients I have implemented the following policies. 


Cancellation Policy:

I respectfully ask that you provide a 24 hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice I am often unable to fill that appointment time. I understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, I request that you cancel your session. Inclement weather may also result in the need for late cancellations. I will do my best to give advanced notice if I need to cancel due to inclement weather or family emergency and I ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.  Please note that you cannot cancel an appointment online if it has passed the cancellation cut-off. 

Fees:

  • As of May 1st, 2018 the no show fee is the full amount of service booked. Will be charged to card on file. 
  • $20.00 Late Cancelation fee will be charged to the card on file

Late Arrival Policy:

I request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. I understand that issues can arise that may cause you to be late for your appointment. However, I ask that you call to inform me if this ever occurs so I can do my best to accommodate you. Appointment times are reserved for each client, so oftentimes I cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return I will do my best to be on time, and if I am unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly. Please note that all appointment times are approximate.


Inappropriate Behavior Policy:

Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited I may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.


Payment Policy:

Serenity Massage & Bodywork by Angela accepts all major credit cards, cash and money orders for services and products. No Personal Checks are accepted. Works comp/Insurance/flex cards are currently not accepted. 

Pre-payment is not required however, first time clients will be required to put a credit card on file and will be prompted to do so when booking.

Rates and services are subject to change. Notice will be provided.  


Underage Policy:

Clients under the age of 18 may receive services. A parental consent form must be signed in order to receive services. For clients under the age of 13 it is Serenity Massage & Bodywork by Angela's policy that parent or guardian remain in room while client is receiving treatment.